Laptops in the service of the police / Blog of Dell / SurprizingFacts

Dell knows many, and the merger with EMC has made it even more famous, but some areas of Dell business are not so familiar to a wide audience. For example, not every IT professional knows that Dell produces rugged laptops, transformers and tablets such as Latitude 12 and 14 Rugged Extreme, Latitude 14 Rugged and Latitude 12 Rugged Tablets.

Dell Latitude Rugged laptops are used in various industries to solve a variety of tasks.

For what and where are such devices used? Yes, in a variety of industries. For example, the officers of the Los Angeles Police Department (LAPD) were able to respond more quickly to situations and receive accurate and detailed information on time. And in doing so, they help it secure Dell laptops.

LAPD officers have been using Dell laptops for many years in patrol cars to keep in touch with government data centers to send requests to databases, receive up-to-date information and answers To questions.

Automotive IT system improves the efficiency of police officers. Thanks to a solution based on Dell's secure laptops, policemen have more complete information about the situation and can react more quickly to it.

"Compared to competitors, Dell delivers us excellent products at great prices and with a wonderful service. And Latitude – an amazing line. It's really a solution that is unrivaled, "says Sanjoy Dutta, senior systems analyst at LAPD.

Its advantages are to increase the level of public safety through prompt response, it helps to make the work of police officers more secure, has high reliability inherent in responsible systems, despite tough operating conditions.

The population of cities is growing, and the police departments are trying to increase the effectiveness and efficiency of patrol officers by equipping them with various IT tools that enable them to use innovative applications and services to accelerate their response to urgent calls and Getting a more accurate picture of what is happening. Otherwise, this would require a major increase in the number of employees.

For a number of years, patrol LAPDs have been using Dell laptops in their cars to keep in touch with state centers, to send requests to the federal database, to receive updates and to answer questions. To give police officers more accurate information about the situation, suspects and events, IT personnel continue to deploy new automated applications and self-service tools.

Dell Latitude Secure Laptops installed In patrol cars, can operate in 24×7 mode in pretty harsh conditions.

Daniel Gonzalez, an officer of the Los Angeles Police Department, says: "Our 10,000 employees provide patrolling and other services for 10 Million people, with Itaya residents, employees, customers and other visitors. Therefore, we are looking for "attached forces" – software and other technologies that work most of the time with the officers. "

Compact car – fewer options for laptops

The organization of reliable access to IT systems in a police car may not be an easy task. The temperature in the cabin sometimes reaches 50 degrees. Dust, dirt, vibrations at high speeds and uneven roads can also disable equipment. And, although the department's laptops had high availability at the level of responsible systems, after replacing the fleet in the Los Angeles police, more compact patrol cars began to be used, and the old laptops turned out to be unsafe – they prevented the correct deployment of the airbag.

So Thus, the Los Angeles Police Department required a new solution – a more compact, but at the same time meeting all the requirements of the department. After thorough and thorough testing, LAPD selected a customized solution from Dell, which includes more than 2100 Dell Latitude Rugged laptops with Intel Core processors. "Three attributes have made us pay attention to this decision: reliability, price and support," says Sanjoy Datta.

This turnkey solution was created by Dell in conjunction with the Los Angeles Police Department. It includes a protected Dell laptop and a special dock for it installed in each police car.

The new solution

To ensure the safety of officers in a more compact car interior, LAPD specialists together with Dell decided to place the laptop on a special shelf. In the center of the dashboard, the car has a touch screen and a keyboard connected to the laptop.

"Dell was a key partner in the design of the solution, which ultimately significantly improved the efficiency of police officers," said Jim Stover, an officer in the Los Angeles Police Department. – It is very important that laptops are always at hand, especially in a potentially life-threatening situation. Dell Rugged laptops always work as they should. "

As the police leadership notes, they chose Dell's products by Three reasons: quality, price and service. Such a decision must be reliable, so that it does not lead to a life-threatening situation.

In order to ensure safe working conditions for officers and to protect IT equipment in all possible situations and environments, the Los Angeles Police Department asked Dell to develop a solution that can ensure the operation of the laptop in a fixed state, So that employees can easily and quickly remove the computer for maintenance.

To achieve this goal, Dell worked with LAPD and with its partner, Havis. So docking station for the police fleet was established. "We were delighted to work with Dell's laptop security team to design a special dock for police cars," explains Daniel Gonzalez. – This is a very simple solution that allows employees to unlock the laptop by turning the key. It can be extracted in just 10 seconds. "

The work does not wait for

The continued availability of the laptop is a key requirement of the Los Angeles Police Department, and Dell Latitude Rugged laptops are ready to work around the clock and without a weekend. Jim Stover emphasizes: "It is important that laptops are always at hand, especially when it comes to the threat of life. Dell Latitude Rugged laptops are always in working order, always function as expected. I even saw that they were able to withstand, if accidentally press on them with the barrel of a pistol, while at other computers the barrel just presses the screen. "

If the officer still has problems with the laptop, he simply installs a new device. "We are looking at what the problem is, and if we can not solve it, then contact Dell's customer service. They will quickly take care of everything, not clinging to whether the given case is covered by the contract. Dell Service is a key differentiator of the vendor. "

Like most organizations, LAPD constantly introduces new applications that help staff work more efficiently. Notebooks Dell Latitude Rugged police department also uses as a flexible platform to support new applications. For example, the LAPD recently launched a solution for license plate recognition. It is able to handle the 5 th. Numbers per hour. Another application serves to read and analyze fingerprints in "field conditions". In addition, with laptops, officers can themselves request information in the database – you do not need to contact the operator. Everything happens much faster.

"It's great when you can query data from state and federal databases using our Dell laptops," Stover says. "We get answers much faster than on the radio, which is important when the officer is dealing with a potentially dangerous suspect."

Commenting on the role of IT in public security, Datta explains: "We live in an era when society High expectations regarding the use of our technology. The line of reliable, secure Dell notebooks allows us to expand our technological capabilities and get more information. " "We have a very close relationship with Dell, and the company's solutions allow us to obtain such important qualities as reliability and ready for future applications architecture, and this is exactly what we need to provide services to citizens," emphasize the Los Angeles Police Department .

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